Those of us who started in compliance many, many moons ago never thought we would be delving into process of care and patient experience (aka satisfaction) score data to assess compliance risk. And, it has been an eye-opening experience for us all.

Trust is essential to realizing the benefits that technology is bringing to the healthcare world. With the confidence that healthcare organizations will handle information about them fairly and responsibly, patients are becoming more interested and adept at participating in their healthcare, including having access to their private health information.

I always find it fun when we get an extra day in the year. I think you should spend it doing something extraordinary. This year, I had the pleasure of doing just that by attending the Healthcare Provider Executive Roundtable Focusing on Governance, Regulatory, and Risk Management Hot Topics. The event, sponsored by Deloitte and Wolters Kluwer Law & Business, featured a number of experts talking about the future of healthcare delivery in light of regulatory changes including the Healthcare Reform Laws.